At Symbicroft Biotech, we are committed to delivering your products in the best condition and as promptly as possible. Please review the following details regarding our shipping policy.
1. Shipping Coverage
1.1 Domestic Shipping:
- We deliver to all major cities and towns across India.
- Delivery availability is subject to serviceability by our logistics partners.
1.2 International Shipping:
- For international orders, shipping availability and costs will depend on the destination country.
- Customers are responsible for any customs duties, taxes, or import fees that may apply.
2. Shipping Charges
- Domestic Orders: Shipping charges are calculated based on order value, weight, and delivery location.
- International Orders: Shipping costs will be communicated at checkout or upon inquiry.
3. Order Processing
- Orders are processed within 1-3 business days of confirmation.
- Orders placed on weekends or holidays will be processed on the next working day.
4. Delivery Timeline
4.1 Domestic Shipping:
- Standard delivery: 5-7 business days after order processing.
- Remote areas may require additional delivery time.
4.2 International Shipping:
- Delivery timelines vary depending on the destination and shipping method selected, typically ranging from 10-15 business days.
5. Order Tracking
- Once your order is shipped, a tracking number will be provided via email or SMS.
- You can use this number to track the status of your shipment on the courier partner’s website.
6. Failed Delivery
6.1 Incorrect Address:
- Customers are responsible for providing an accurate delivery address.
- Orders returned due to an incorrect address can be reshipped at the customer’s expense.
6.2 Missed Delivery:
- If the delivery is missed, the courier will attempt to redeliver.
- After multiple failed attempts, the package will be returned to us, and reshipment charges will apply.
7. Damaged or Lost Shipments
- If your order is damaged during transit or lost, please contact us within 48 hours of delivery or the expected delivery date.
- For damaged shipments, provide photographs or videos of the package and product for verification.
8. Contact Information
If you have any questions or concerns about shipping, please reach out to us:
Symbicroft Biotech
Email: symbicroftbiotech@gmail.com
Phone: +91 9075688283
Address: M. No. 364, Near Sutarnet, Kasba, Baramati – 413102. Maharashtra
Symbicroft Biotech reserves the right to update this Shipping Policy at any time without prior notice. By placing an order, you agree to the terms of this policy.